Our Product Guarantee

  • You may replace or exchange your item free of charge for up to 120 days after your jewelry has shipped!
  • After 120 days, a small replacement fee of $7 per item + $6.5 Shipping/Handling is required. Exchanges for a different item are not allowed after 120 days.
  • An exchanged or replaced item is guaranteed for a period of 120 days and is subject to replacement of the same item only.
  • If you are exchanging a ½ price item within the 120 day time period, you may select ONE item at ½ price. If the requested item is more expensive than the original item, simply pay the difference + sales tax. If the requested item is less expensive than the original item, Park lane will send you the difference + tax in the form of a gift card.
  • Cash refunds will not be given after thirty days from the date of shipment. Shipping charges are not refundable.
  • NOTE: A retired item (an item not featured in the current catalog) that is no longer in stock may be exchanged for a different item up to 1 full year from the purchase date. Proof of purchase and $7 + $6.5 shipping/handling is required.
  • Due to the generosity of Park Lane’s Fundraiser program, refunds are not allowed on fundraiser orders.
  • If requesting a refund for a full or half price item(s) you are required to also return any bonus or free items and any monthly specials.
    (If the purchase of the full and half price items qualified you for the bonus, free and monthly special items.)
  • Deal of the Day and Steal of the Day items are guaranteed for 30 days. They are not exchangeable for different items.


In the event a customer loses an earring, they may replace their lost earring for half the retail price, plus tax, plus the replacement fee and shipping charges described above. The lost earring/replacement must be requested on a “Customer Replacement Form”. This form, along with the remaining earring, receipt, and payment should be sent to Park Lane’s customer service department.


If returning more than one item, wrap each item individually. The jewelry item(s) must be shipped in a box or a padded envelope, with your RMA confirmation.